Store Policies
Have questions? We are here to help. Whether you are inquiring about an order, looking for sales assistance or general inquires about our store policies you’ve come to the right place.
Questions?
Contact us at:
CyberNet Solutions Dba.
betterearthproducts.com
9921 Carmel Mountain Road, Suite 157
San Diego, CA 92129
Tel: 858-248-9369
Email: CustomerService@betterearthproducts.com
Payment Options
Privacy and Security
Returns
Shipping
Sales Taxes
Terms for Purchasing
Copyright
Payment Options
Online purchases from CyberNet Solutions™ must be made using a credit card. We accept Visa, MasterCard, Discover and American Express.
Safety
Entering your credit card information at CyberNet Solutions™ online is safe. We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality.
Store Name
Your purchases will appear as “CyberNet Solutions” on your credit card statement.
Money Orders
If you prefer to use Money Orders to pay for products, they must be in US Dollars. To contact us by Email or call us at 858-248-9369.
We at CyberNet Solutions™ are committed to protecting your privacy. We use the information you provide during online purchasing to process your online orders only. We do not sell, trade or rent your personal information to others. CyberNet Solutions™ may release account information when we believe, in good faith, that such release is reasonably necessary to either comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of CyberNet Solutions™, our users, or others. We collect no other personal information about you other than what you provide during the checkout process.
Personal Information Collected
In order to process your online order, we require your name, email address, credit card number, expiration date, the name and billing address of your credit card, shipping address if different than your credit card billing address, and a contact phone number. This allows us to process and fulfill your order and to notify you of your order status.
Protecting Your Personal Information
When you provide us your personal information to process your online order, receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner. Once received, all of your personal information is protected against unauthorized access.
A CyberNet Solutions™ representative will only ask you for credit card information if they are taking an order placed by phone. We will never contact you by phone or email to ask for your credit card information. If you receive a phone call or email requesting such information – DO NOT PROVIDE ANY PERSONAL OR FINANCIAL INFORMATION. Instead, contact us by phone, fax or email below and let us know that you have been contacted. CyberNet Solutions™ representatives may contact you by phone or email to confirm the details of your order if required for fulfillment.
Consent
By using our website, you consent to the collection and use of your personal information by CyberNet Solutions™. If we change our Privacy policy, we will post the changes to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.
For all CyberNet Solutions™ purchases, sales tax will be charged where CyberNet Solutions™ is required by law to charge tax. We will charge the applicable City, County and State sales and or use taxes in the following states: California.
Orders processed for all other US states do not require CyberNet Solutions™ to charge sales tax at this time.
Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to CA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.
We want you to be satisfied with your order from CyberNet Solutions™. If you are not totally pleased with your purchase, you many return any product with in 14 days for a prompt refund, credit or exchange of your choice. Before your return any product, call us for a Return Merchandise Authorization (RMA) number. CyberNet Solutions™ does not reimburse the cost of return shipping unless the product shipped was our error or was defective. Returned products with no defects will have a 20% restocking fee.
Please email us at CustomerService@betterearthproducts.com or contact us at 858-248-9369 and we will help facilitate returns or exchanges.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. “New and unused” means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail CustomerService@betterearthproducts.com or via telephone at 858-248-9369
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Non-Returnable Items:
All of the following products are non-returnable.
Solar cells
Educational Kits
Solar Hot Water Heating Systems
Used solar water fountains & water pump accessories.
Note: Refunds will not be issued for damaged or defective water pumps – repair or replacements only.
We work hard to make your shopping experience at betterearthproducts.com an enjoyable one.
Canceling Your Order
If you have placed an order and would like to cancel it, please call us at 858-248-9369 within four hours of placing your order to cancel it free of any charges. Don’t worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.
Special Orders
We accept special orders, prepaid only. Prices charged will be those in effect when the items are received in our warehouse. Shipping is charged by weight, plus insurance and handling.
There are no returns or refusals for special orders.
Shipping Methods and Options
We ship all orders to the continental United States via UPS, Fedex or U.S. Post Office by weight. In addition to shipping time, please allow 1-2 business days for us to process your order and 2-5 business days for delivery time when shipping UPS or Fedex Standard Ground. All orders shipped to Alaska and Hawaii ship UPS 2nd Day Air only.
We offer the following standard and expedited shipping options within the US:
Shipping charges will be calculated at the time of check out.
International Orders
International shipping costs may vary. Please contact us at 858-248-9369 or Click here to place your order by email.
Multiple Shipping Addresses
You may ship items to separate mailing addresses ONLY by placing separate orders for each destination.
Shipping to a P.O. Box or APO, FOP Address
For tracing purposes, we ship orders via UPS only. CyberNet Solutions™ cannot ship to P.O. Boxes, APO or FPO addresses at this time due to UPS limitations. UPS requires a street address for all deliveries. Please be sure to enter a complete shipping address for all online orders where the item description indicates shipment via UPS.
Terms of Purchase
The terms and conditions set forth in these terms of purchase (this (“Agreement”) and the “Terms of Access” constitute the entire agreement between CyberNet Solutions™ (“CyberNet Solutions™”) and you (the “Buyer”) concerning product purchase through the Website. Capitalize terms used herein shall have the meaning as defined herein, or if not defined, as defined in the Terms of Access.
1. Offer and Acceptance
By ordering a product on the Website, Buyer shall be deemed to have made an offer to buy the specified product from CyberNet Solutions™ pursuant to this Agreement. The acceptance and fulfillment by CyberNet Solutions™ of any order placed on the Website is subject to Buyer’s acceptance of all of the terms of this Agreement.
2. Prices, Availability and Taxes
Prices of product on the Website are subject to change at any time without notice. All products may not be available in all areas. Product availability is subject to change at any time and CyberNet Solutions™ makes no representations of warranties regarding product availability. Buyer shall be responsible for any tax or other governmental charge due to the sale, use or delivery of the product, including, but not limited to, Sales Tax, Use Tax, Retailer’s Occupational Tax, Gross Revenue Tax, Value Accrued or Value Added Tax, and Transportation Tax. All applicable taxes and other charges will be added to the purchase price.
3. Payment
When ordering products on the Website, Buyer may use VISA, MASTERCARD or AMERICAN EXPRESS. CyberNet Solutions™ will not accept checks or COD payments. If Buyer fails to pay for any products received, CyberNet Solutions™ shall have the right, in addition to other remedies, to suspend or cancel further deliveries, and to proceed in any court of proper jurisdiction against Buyer for all amounts due to CyberNet Solutions™, including, but not limited to, attorney fees, costs and interest.
4. Shipping, Title and Risk of Loss
CyberNet Solutions™ will ship products using the shipping method selected by Buyer on the Website. All sales are made F.O.B., the shipping point. CyberNet Solutions™ shall use reasonable efforts to cause products to be delivered to Buyer by requested delivery dates, but shall in no event be liable for any losses or damages caused by delay or non-delivery of products. Buyer shall be responsible for all shipping charges. Title and risk of loss in the products shall pass to Buyer upon CyberNet Solutions™’ (or its agent’s) delivery to the carrier at the shipping point.
5. Returns, Changes and Cancellation
See our Returns policy.
6. Disclaimer of Warranties
SELLER MAKES NO WARRANTY, EXPRESS OR IMPLIED, CONCERNING NONINFRINGEMENT, THE PRODUCTS, OR THE METHODRCHANTABILITY OR FITNESS OF THE PRODUCTS FOR ANY PARTICULAR PURPOSE, AND EXPRESSLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. Buyer is solely responsible for determining the suitability of the products for the uses and applications contemplated by Buyer. Buyer assumes all risks and liabilities arising out of possession, use, or resale of the products, whether used singly or in combination with other material, including, but not limited to, any risk or liability based on alleged negligence on the part of CyberNet Solutions™.
7. Buyer’s Representations
Buyer represents that he/she has the requisite power and authority to enter into this Agreement and to perform the obligations under this Agreement. Buyer represents that he/she has provided accurate information to CyberNet Solutions™ in purchasing products through the Website and that his/her offer to purchase products complies with all applicable laws. Buyer acknowledges and agrees that he/she is solely responsible for compliance with all applicable laws and regulations concerning Buyer’s purchase, possession, use, or resale of the products. Buyer further represents that he/she is familiar with the characteristics of the products, and will comply with all laws, regulations, and standards applicable to the possession, handling, processing or use of the products by Buyer, including, but not limited to, the Occupational Safety & Health Act of 1970.
8. Indemnification
Buyer shall defend, indemnify and hold CyberNet Solutions™ and its suppliers, including, but not limited to, their affiliates, agents, assigns, attorneys, employees, insurers, officers, predecessors, representatives, and successors, harmless from and against all claims, liabilities, costs and expenses (including, but not limited to, those related to injury or to death of Buyer or other persons) arising from or connected with (a) a breach by Buyer of this Agreement or (b) the possession, handling, use, or resale of the products by Buyer or others, including, but not limited to, any claims alleging negligence on the part of CyberNet Solutions™. CyberNet Solutions™ may participate in the defense of any such claim for the further protection of its own interests.
9. Limitation of Claims
Without limiting the scope of any other terms and conditions herein, any and all claims related to products sold to Buyer through the Website shall be made within thirty (30) days after receipt of the product to which the claim relates, or if for non-delivery, after the scheduled delivery date thereof. Buyer’s failure to give CyberNet Solutions™ written notice of any claim within the applicable time period shall constitute an absolute and unconditional waiver of such claim. In no event shall Buyer commence any action against CyberNet Solutions™ related to products sold to Buyer through the Website later than one year after receipt of the product giving rise to such action.
10. Limitation of Liability
Without limiting the scope of any other terms and conditions herein, including CyberNet Solutions™’ disclaimer of warranties, no claim of any kind, whether as to products delivered or for non-delivery of products, or otherwise, and whether based on contract, breach of warranty, negligence, strict liability, indemnity, contribution, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL CyberNet Solutions™ BE LIABLE FOR LOSS OF BUSINESS, LOSS OF PROFITS OR GOOD WILL, OR ANY OTHER INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BUYER’S CLAIM IS BASED ON CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, INDEMNITY, CONTRIBUTION, OR OTHERWISE, AND NOTWITHSTANDING ANY CLAIM THAT SUCH LOSSES WERE REASONABLY FORESEEABLE TO CyberNet Solutions™ OR ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.
11. Force Majeure
Without limiting the scope of any other terms and conditions herein, CyberNet Solutions™ shall not be responsible or liable for any delay or failure to deliver any or all of the products for causes beyond its reasonable control, including, but not limited to, any cause or circumstance which makes impracticable the production, transportation or delivery of the products. CyberNet Solutions™ may cancel an order to the extent the quantity not delivered is due to any such cause or circumstance. In no event shall CyberNet Solutions™ be obligated to purchase products to replace any quantity not delivered due to any such cause or circumstance. In the event of any cause or circumstance excusing CyberNet Solutions™, CyberNet Solutions™ shall have the right to allocate any remaining product supply among its customers, including those not under contract, in a fair and reasonable manner, and Buyer hereby releases CyberNet Solutions™ from responsibility or liability for any resulting incomplete fulfillment of Buyer’s order.
12. General
a) No waiver by either party of any breach of any terms or conditions contained herein shall be construed as a waiver of any succeeding breach of the same or any other terms or condition herein. Nothing contained herein shall limit the remedies of CyberNet Solutions™ in the event of Buyer’s breach of this Agreement.
b) All notices related to this Agreement shall be in writing. The parties expressly agree that electronic communications shall be considered “writings” for all purposes under applicable law. If notice is not sent by electronic communications, notices shall be deemed given when delivered to or deposited in the United States mail, first class, postage prepaid, and, if to Buyer, sent to the CyberNet Solutions address identified by Buyer when registering to purchase products through the Website and, if to CyberNet Solutions™, 9921 Carmel Mountain Road #157, San Diego, CA 92129.
c) If any terms and conditions herein are held to be invalid or unenforceable, such holding shall not affect the validity or enforceability of any other term or condition herein.
d) These Terms and Conditions shall be governed by and construed under the laws of the State of California, United States of America, without regard to conflict of laws principles. Any legal action with respect to any transaction subject to this Agreement must be commenced within one year after the cause of action has arisen. Any actions arising out of products purchased through the Website shall be commenced in the state or federal courts of California. Buyer agrees to submit to the jurisdiction of these courts and waives any claim that venue is improper for any reason in these courts.
Copyright
Please read this Copyright Notice carefully before using this site. By using this site, you signify your consent to the terms of this Copyright Notice. If you do not agree to the Terms, please exit the site.
Terms
1. You should assume that everything you see, read or hear on this site is protected by copyright, design right and/or other intellectual property rights unless otherwise stated and may only be used in accordance with these Terms. CyberNet Solutions™ does not warrant or represent that your use of materials displayed on this site will not infringe rights of third parties not owned by or affiliated with CyberNet Solutions™. Images, illustrations, graphics, text, etc, are either the property of CyberNet Solutions™ or third parties who have licensed their rights to CyberNet Solutions™. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms. Any unauthorized use of the images may violate copyright laws, trademark laws and/or other regulations and statutes.
2. The trademarks, logos and designs displayed on the site, are the property of CyberNet Solutions™ or third parties who have licensed their rights to CyberNet Solutions™. Nothing contained on the site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the site without the written permission of CyberNet Solutions™ or such third party that may own the trademarks displayed on the site.
3. You may download, print and store selected portions of the content of the site provided that you (i) only use these copies for your own personal, non-commercial use, (ii) do not copy or post the content on any network computer or broadcast the content in the media, and (iii) do not modify or alter the content in any way. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. CyberNet Solutions™ reserves complete title and full intellectual property rights in any content you download from this site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without obtaining written permission from CyberNet Solutions™ in advance.
4. CyberNet Solutions™ has not reviewed all of the sites linked to this site and is not responsible for the contents of any off-site pages or any other sites linked to this site. Your linking to any other off-site pages or other sites is at your own risk.
5. This site may contain links to other Web sites operated by third parties other than CyberNet Solutions™. Such links are provided for your convenience only. CyberNet Solutions™ does not control such Web sites and is not responsible for their content. The fact that this site contains links to other sites does not mean that CyberNet Solutions™ approves of, endorses or recommends those sites, nor does it imply any association with their operators. CyberNet Solutions™ disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third party Web sites or content therein directly or indirectly accessed through links in this site.
6. CyberNet Solutions™ may at any time revise these Terms by updating this posting. You are bound by any such revision and should therefore periodically visit this page to review the current Terms to which you are bound.
7. These Terms shall be governed by and construed under the laws of the State of California, United States of America, without regard to conflict of laws principles. Any legal action with respect to any transaction subject to these Terms must be commenced within one year after the cause of action has arisen. Any actions arising out of products purchased through the Website shall be commenced in the state or federal courts of California. Buyer agrees to submit to the jurisdiction of these courts and waives any claim that venue is improper for any reason in these courts.
CyberNet Solutions™
9921 Carmel Mountain Road #157
San Diego, CA 92129
Tel: 858-248-9369
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